Exclusive Funko FAQ
Q: How many Funko Pop! figures can I purchase?
A: The exclusive, limited-edition Ser Brienne of Tarth and Ghost keychain Funko Pop! figures are limited to two each per customer. So you may purchase two of Ser Brienne of Tarth and two of Ghost.
Q: How will checkout work?
A: Checkout will function normally. However, because we expect large spikes in traffic during this sale, you may encounter a special "waiting line" page during checkout. This helps ensure a smooth purchasing process for all customers. Customer are moved from the waiting line page to checkout in the order that they started the checkout process. If you see the checkout queue page, shown here, please wait patiently. Do not hit the back button in your browser, or try to start over, or you will lose your spot. Please wait for your turn to purchase and promptly complete checkout when the checkout queue page is replaced by the regular checkout form.
Q: Can I use a discount code on my exclusive Funko Pop! figure?
A: Discount codes do not apply to exclusive Funko Pop! figures as quantities are extremely limited. All exclusive Funko Pop! figures will be priced as marked on site.
Q: When will I get my exclusive Ser Brienne of Tarth and Ghost Funko figures?
A: These exclusives are pre-orders that will ship on or about January 17th, 2020.
Q: Can I cancel my pre-order?
A: Because our exclusives have extremely limited quantities, all sales of the exclusive Funko Pop! figures and bundles are final. Orders for these items cannot be cancelled or returned.
Q: What if my item comes damaged?
A: To receive a replacement, all missing, damaged, or incorrectly received shipments or items must be reported to customer service within five days of delivery. After receiving authorization for the return, damaged items will be reviewed upon receipt at our returns center. Approval for replacements will be at the discretion of customer service. Please be aware that Funko Pop! figures have slight manufacturing variations, and we are not able to replace figures based on these variations such as minor paint flaws or figure positioning. We are also not able to replace packaging with slight blemishes or dents or tears. Funko designs their packaging to protect the collectibles inside, and boxes are not sealed for this very reason. We encourage you to take your Pop! Figures out of the boxes to enjoy them!